The buyer has the right to renounce the products purchased from the Site, without penalties and without invoking a reason, within 14 calendar days from the receipt of the products, according to the provisions of GEO 34/2014 regarding consumer protection at the conclusion and execution of the distance contracts.
The buyer will be able to request the change of the product, without penalties and without invoking a reason, within 14 calendar days from the date on which he entered the physical possession of the product by completing the return form.
In the case of ordering a product that is more expensive, the Buyer will pay the price difference. In case of ordering a cheaper product, the price difference will not be refunded. For hygiene reasons, the following products are not accepted for return: underwear (socks / boxers), towel, bathrobe, bath bermuda.
In all cases of return or replacement of the products, the transport costs for return or replacement will be borne by the Seller. In case a product was sent different from the one ordered or with other specifications (different size, different color, etc.), the shipping charges will be borne by the Seller.
If the Buyer wishes to refund the amount paid for one or more products, the Seller will carry out the transfer of the amounts in the account specified in the return form only after receiving the product / products from the Buyer, within 14 calendar days.
The Seller will only return the requested product after the Buyer has returned the originally purchased product.
In case of replacement of a product that has been delivered internationally, the products must be sent to us first (those that want to be changed) and the transport fee for the new products paid again. This can be done by completing the return form.
If the delivery address was incomplete or incorrectly written at checkout by the Buyer and the parcel could not be delivered, the shipping costs will not be returned to the Buyer.
The cancellation of the purchase of a product or its replacement will be made no later than 30 days after the return and under the following conditions:
the condition of the products must be the same, not be worn or show no signs of wear or consumption;
the product must be sent along with all related and intact labels and accessories, in the condition in which they were sent by the Seller (eg: the labels should not be broken or cut, the product should not be worn, washed, etc.). Otherwise, the Seller reserves the right to refuse the return or to charge a fee for bringing the products to the marketable state;
The buyer has the right to choose a single date for the return or replacement of a product. The renunciation of the purchase repeatedly will be considered abuse and the Seller has the right to block with immediate effect, temporarily or permanently, the access to the account involved in the abuse.