Shipping policy

Due to the conditions imposed by the Courier company, the Buyer is not allowed to open the package until after the receipt of the receipt and to pay its value. If the packages show visible damage upon receipt, we recommend the Buyer to refuse their receipt and immediately report this incident by e-mail to [email protected] Any subsequent claim regarding these aspects will be void and cannot be considered. If the delivery or delivery times of the order cannot be met, the Seller will notify the Buyer and inform him of the estimated deadline for completing the delivery. In case the new delivery time will not be accepted by the Buyer, the order will be canceled. If the information provided by the Buyer regarding the delivery is incomplete or incorrect, the Seller does not guarantee compliance with the delivery terms. If within 24 hours the Buyer will not correct the information to establish a new delivery time, the Seller reserves the right to cancel the order.

Delivery to Romania via courier (FanCourier) – approx. Time: 1-2 business days
Orders placed Monday – Friday until 3:30 pm are delivered to the courier company on the same day. Orders placed after this time are delivered the next business day. Saturdays and Sundays are not considered working days. The cost of delivery by courier is 25 lei, tariff valid for the whole country. The courier undertakes to contact the Buyer in advance, by telephone (SMS), to inform him of the time interval in which the delivery of the order to the address will be tried. In case the Buyer will not be found at the mentioned delivery address, within the time interval, the courier will contact the Buyer to determine the details of a new delivery. If, on the third attempt, the delivery will not be made, the parcel will be returned to the Seller and the order will be canceled. In case the Buyer cannot be contacted by the Courier, the order will be kept at the courier’s local warehouse for 5 working days, before returning to the Seller. The buyer can place the respective order again, and will bear in advance the costs of the previous transport (round trip), as well as the costs of a new delivery, by methods communicated directly by the Seller’s representatives (bank transfer, O.P., etc.).

International delivery by courier (DHL) – approx. Time: 5-7 business days
In the case of international deliveries, a single delivery fee, in the amount of 70 lei, is applied. Orders can only be paid by bank card. The packages are delivered by DHL. When the order has left the SC KILL EM LTD SRL warehouse, you will receive by email a tracking number (AWB number) with which you can track the status of the parcel. The countries we deliver are: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Holland, Poland, Portugal, United Kingdom (UK), Czech Republic, Slovakia, Slovenia , Spain, Sweden. For delivery in countries other than the above, please email us at [email protected]

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